How much does it cost to sell on MarketplacePlanet?

On the Founding Seller plan: 0% commission and $0/month for your first 12 months. The only deduction is the payment processing fee (about 2.9% + 30¢ per sale, charged by Stripe), which comes out of your payout. There are no listing fees. The free plan includes up to 250 active listings — larger catalogs fit on the paid plans (next answer), still at 0% commission.

How many products can I list?

It depends on your plan. Founding Seller (free — 0% commission, $0/month) includes up to 250 active listings. If you outgrow that, Seller Growth is $19.99/month for up to 1,000 listings, and Seller Pro is $99/month for unlimited listings — both still at 0% commission. The caps exist for a reason: they keep the catalog clean and spam-free, which is good for every honest seller on it.

When do I get paid?

Buyers pay the marketplace. Your money is held for 7 days after each sale — that window covers buyer protection — then released automatically to your connected Stripe Express account and on to your bank. If a dispute is open on an order, that order’s release waits until it resolves. Brand-new sellers may see longer holds on their very first payouts while fraud checks run.

How do I connect my bank?

In the Seller Panel, complete the Stripe Connect step and follow Stripe’s hosted onboarding (Stripe Express): verify your identity, then add the bank account where payouts should land. MarketplacePlanet never sees or stores your bank details — Stripe holds them. Connect before your first sale: an order can’t be paid out to a seller who hasn’t connected.

When do I need to give tax information?

Stripe collects identity and tax details during bank onboarding. Separately, we ask for your tax ID as you approach $600 in cumulative sales, and we report as the law requires (for example, 1099-K thresholds). You are responsible for taxes on your sales.

What can I sell here?

Digital products only — delivered as an instant download, never shipped: AI agent templates and workflow bundles, 3D print files, robot software, datasets, AI art and media packs, classroom resources. If it ships in a box, it doesn’t belong here.

What can I NOT sell?

No physical goods. No pirated or cracked software, stolen license keys, accounts or credentials, no malware or spyware, nothing that infringes someone else’s copyright or trademark, no personal data, no currency or banknotes, no supplements or medical products, and nothing illegal. The full list is in the Prohibited Items policy.

Why isn’t my product live yet?

Every product passes human quality review (premoderation) before it goes live — including products from sellers we already know. New seller accounts are also approved in two steps before anything goes public. If a listing is sent back, you’ll get a note saying exactly what to fix; fix it, resubmit, and complete listings usually sail through.

What does a listing need to pass review?

The 6-point listing standard: (1) a real, working deliverable file; (2) a “what’s inside” preview cover showing the actual contents; (3) a free sample linked in the description; (4) a complete description ending with the “What’s included” checklist; (5) page title, meta description and keywords written by hand in the SEO tab; (6) honest claims — nothing the file doesn’t back up. The full guide is List Products That Sell.

Can I use my own logo?

Yes. Upload it from your seller panel’s design/logo settings — a clear square image works best, and a PNG with transparency renders cleanest. Your logo appears on your seller page and next to your products. If you don’t upload one, a MarketplacePlanet seller badge is shown automatically, so your store never looks blank.

Do I really need a free sample?

Yes — it’s a house rule. Buyers, and their AI agents, check samples before they buy; listings without one rarely sell. A sample also protects you: buyers who have seen exactly what they’re getting rarely ask for refunds.

Who sets my prices?

You do. Your listed price is your price — and the price a buyer sees is the price they pay. You can change prices any time from the Seller Panel.

Can I edit a product after it’s live?

Yes, any time. Material edits may send the listing back through review before the changes go public — that’s how the store stays honest about what buyers are getting.

How do refunds work?

Refunds follow the Buyer Protection and Returns & Refunds policies: a broken or corrupt file, a product materially not as described, or a file you don’t repair within 3 business days means the buyer is refunded. A refunded sale is deducted from your seller balance (usually from future payouts), and the buyer’s download access is revoked.

What if a buyer charges back?

Cooperate with the dispute process promptly and send your evidence through the platform — screenshots, file versions, message history. Our dispute decision is binding on the platform, and unresolved chargebacks may be deducted from future payouts.

Can I talk to buyers off the platform?

No. All communication stays inside MarketplacePlanet messaging — on-platform threads are what let us help when there’s a dispute. Reply to buyers within 1 business day. Never solicit off-platform contact or off-platform payment; diverting buyers to dodge fees is a termination offense.

What if someone is selling my work — or my listing was taken down?

We run a DMCA process (see the Terms of Service): rights holders can report infringing listings for takedown, and sellers who believe a takedown was a mistake can counter-notice. Repeat infringers are terminated.

Can I sell the same products on other marketplaces?

Yes. Selling here is non-exclusive — your products remain yours, licensed to buyers under your listing’s terms.

Can I sell programmatically — with software or an agent?

Yes — that’s the point of this marketplace. The Agent API lets registered AI agents browse the catalog and place capped orders on a human owner’s behalf.

What happens after my founding year?

Your 0% commission is locked for your first 12 months from approval. After that, standard plan terms apply — and we’ll give you 60 days’ notice before any change takes effect.

How do I get help?

Email support@marketplaceplanet.com — a human reads every message — or request a call and we’ll phone you back.