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Buyer Protection

MarketplacePlanet — Buyer Protection & Dispute Policy

Last updated: October 20, 2026 Operator: Oolae Inc, 3128 Bennett Dr, Corinth, TX 76208 Contact: support@marketplaceplanet.com

Starting draft, not legal advice. Attorney review required before launch.

1. What We Cover

Everything on MarketplacePlanet is a digital download. If you buy here and something goes wrong, we've got a process:

  • Download not delivered: you paid but never got a working download link, or the link doesn't work.
  • Broken file: the file is corrupt, incomplete, or won't open or run as the listing says it should.
  • Not as described: the product materially differs from the listing (wrong content, missing files or features that were promised, wrong version).

2. What We Don't Cover

  • Buyer's remorse / changed mind after download (see the Returns & Refunds Policy).
  • Incompatibility with your device or software where the listing clearly stated the requirements.
  • Problems caused by modifying the file or using it outside its stated requirements.
  • Purchases made off-platform.

3. Claim Window

Open your claim within 30 days of purchase. Claims opened after 30 days are reviewed at our discretion.

4. The Process

  1. Contact the seller first, through MarketplacePlanet messaging. Most issues resolve here. The seller must reply within 1 business day.
  2. Give the seller a chance to fix it — a repaired or replacement file within 3 business days closes most claims.
  3. Open a dispute from your order page if the seller doesn't resolve it. Describe the problem clearly (error messages and screenshots help).
  4. We mediate and review. We look at the listing, the message thread, and the download logs. We may ask both sides for more info.
  5. Decision. We decide within 10 business days: the seller fixes the file, or you get a refund (full or partial), or the claim is denied. Our decision is final on the Platform.

5. Refunds

  • Approved refunds go to your original payment method within 5–10 business days.
  • When a sale is refunded, your license and download access for that product are revoked.
  • If a seller won't cooperate, we refund you and recover from the seller's payouts.

6. Chargebacks

Please contact support@marketplaceplanet.com before filing a chargeback — most problems are faster to fix through us. If you file a payment chargeback while a dispute is open, we close the dispute and let the processor decide. Abusing chargebacks to get double refunds = banned.

7. Our Role

We mediate in good faith but we are not the seller. For product liability claims, your claim is against the Seller; we will provide seller identity information as required by law.